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www.calendars.5uk.com 0843 28 962 28

Trading Terms and Conditions

These terms and conditions apply to the use of this website. By placing an order, you agree to be bound by these terms and conditions.

The www.5uk.com and all third level domain partner sites such as www.calendars.5uk.com and the product name Five Star Calendars are owned and operated by Active Print

Our contact details are as follows:

Five Star Calendars,
Active Print
Unit 3, The Saffrons,
Burgess Hill, West Sussex, RH15 8TB


1. Ordering your product

1.1 You are deemed to place an order with us by ordering via our online checkout process. We will email you an invoice/order acknowledgement, detailing your order. You will receive a second email containing details enabling you to log onto your Five Star Calendar control panel from where you can manage your personalised data and upload and manage photos before committing your calendar to print.

1.2 Our acceptance of your order takes place when we despatch your order. At this time the purchase contract will take effect, even if your payment has been processed at the time of placing your order, unless we have notified you that we can not accept your order or you have cancelled your order.

1.3 We may refuse to accept an order:
(1.3.1) Where goods are not available;
(1.3.2) Where we cannot obtain authorisation for your payment;
(1.3.3) If there has been a pricing or product description error; or
(1.3.4) If you do not meet any eligibility criteria set out in our terms and conditions.
2. Payment

2.1 PayPal handles the Credit Card payment process for us when you place an order online on this website. Transaction details will appear on your card statement as PayPal*Active Print.

2.2 Your card will be debited with an amount equal to the total price of the item shown on this website at the time of your order.

2.3 Prices include packing and postage.

2.4 We accept checks issued by UK banks, made payable to Active Print.

3. Returns

3.1 If you are not happy for a valid reason, then you must contact us within 7 days of receiving your order and arrange to send back the original and we will send you a replacement. This does not affect your statutory rights.

3.2 We do try and make our claims as to the performance of the site and subsequent manufacturing process as accurate as possible, but we do not guarantee any of these claims.

3.3 Under the Distance Selling Regulations you have a right to cancel your order for any item purchased on this website for a full refund, as long as your order was not personalised, or made to your specification. 

4. Delivery

4.1 We will endeavour to deliver your product within seven working days, but we cannot guarantee this and we accept no liability for any delay, or failure to deliver within estimated timescales.

4.2 Once your order is delivered to your postal address, the risk of loss and/or damage is passed to you.

5. Provisions

5.1 The contract between you and us shall be governed by the laws of England and any dispute between you and us will be resolved exclusively in the courts of England.

5.2 We shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.

5.3 You may not assign, or subcontract any of your rights, or obligations under these terms and conditions, or any related order for products to any third party unless agreed upon in writing by us.

5.4 We reserve the right to transfer, assign or subcontract the benefit of the whole, or part of any of its rights, or obligations under these terms and conditions, or any related contract to any third party.

5.5 If any part of these terms and conditions is held by any competent authority to be invalid, or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.

5.6 These terms and conditions, including the documents or other sources referred to in these terms and conditions supersede all prior representations understandings and agreements between you and us relating to the use of this website (including the order of products) and sets forth the entire agreement and understanding between you and us for your use of this website.
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